We provide a full aftersales back up with our dedicated Customer Care Team. The team is available by e-mail on firstname.lastname@example.org on Mondays to Fridays: 9am - 5pm.
30 day exchange or refund - buy with confidence
Current legislation gives you the customer very clear rights, and means you can buy from Cherrywood Cars with complete confidence.
Here at Cherrywood Cars we check every car using our 40 point vehicle check to make sure it is free from major issues. We then put the vehicle through an MOT prior to collection and it is brought up to date when we carry out a Pre-Sale Interim Service.
We then supply every car with our standard 30 days guarantee. We offer the option to upgrade the guarantee for greater peace of mind to either 6 months or 12 months. Our Sales Advisors can discuss the options with you.
Then, in the event of an issue, we provide a dedicated customer care line to call. They will advise you on how to deal with the issue, and will administer any guarantee claims. If that is not enough, if you do find a serious problem with the car, in the first 30 days, we will happily exchange it, or you can have a full refund in accordance with your rights, subject to the conditions below.
Terms & Conditions
Refunds within the first 30 days of ownership are subject to you, the customer, demonstrating that the serious fault existed on the car when you purchased it.
Once the refund is agreed, it will be the customers' responsibility to return the car to Cherrywood Cars at their expense.
Guarantees and deposits are non-refundable.
Refunds will be paid within 14 days of return of the vehicle, less a deduction for usage.
If there was a part exchange, and this car is still available, Cherrywood Cars, reserve the right to return the car as part of the refund, at the part exchange value, less any costs incurred on the car (paintwork, service work etc).
Where a customer had negative equity, it will be their responsibility to repay the amount to Cherrywood Cars, once the car has been returned. Any finance agreement will be cleared once the car is returned.
Where a customer chooses a replacement car, they may swap "like for like" on price, or adjust any difference on screen price. Finance can be re arranged on the exchange car, on the same terms.
A customer can only have one exchange.
Where a viable repair is preferred, we will be happy to do this. If a repair is uneconomical we reserve the right to offer an exchange or full refund.
Service items required are not considered reasons for returning a vehicle. It is the customers' responsibility to maintain the car once purchased.
This does not apply to vehicles bought for high performance or commercial use or for taxi or hire or reward purposes.